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Solução de cartão corporativo.
Os seus funcionários reclamam despesas comerciais? Você está procurando uma visão geral completa desses custos e buscando uma maior eficiência na forma como eles são processados? Então, a Solução ING Corporate Card é a resposta.
O ING Wholesale Banking torna a gestão e pagamento de despesas comerciais mais fácil e eficiente. Dependendo das necessidades da sua empresa, você pode escolher entre a Solução de Cartão Corporativo e o Controle de Compra.
Os cartões corporativos são a solução ideal para empresas que procuram pagamentos integrados com extensas possibilidades de relatórios. O Controle de Compra agiliza o processo de compra e pagamento com números de cartões virtuais.
Solução de cartão corporativo.
Com a Solução de cartão corporativo, você pode otimizar o gerenciamento de suas despesas de viagem de negócios. Isso ajuda você a controlar e monitorar despesas, mantém seus funcionários gastos de acordo com sua política de viagens e torna seus processos mais rápidos e eficientes. O resultado é custos reduzidos e maior tranquilidade.
Seus benefícios.
Controle e conformidade: assumir o controle de suas despesas de viagem de negócios, antes e depois dos pagamentos são feitos. Defina limites claros antes que as despesas sejam feitas e faça análises inteligentes depois Eficiência: centralize a gestão, o pagamento e o relatório de suas despesas de viagem de negócios. Um processo totalmente automatizado acelera as tarefas administrativas anteriormente intensivas em mão-de-obra Redução de custos: tornar o gerenciamento de suas despesas de viagem comercial mais fácil e rápido reduzirá significativamente os custos.
Selecione seu ambiente.
Corresponde às suas necessidades específicas.
A Solução de cartão corporativo compreende uma "suite" de serviços, como cartões, relatórios e possibilidades de pagamento. Você pode selecionar destes para corresponder às suas necessidades específicas. A ferramenta de pagamento é o ponto de partida, com a opção de adicionar outros módulos conforme suas necessidades exigirem. Consulte Mais informação.
O Controle de Compra agiliza o processo de compra e pagamento com números de cartões virtuais.
Para obter mais informações, consulte a caixa de serviços disponíveis abaixo.
Informações de contato.
Se você quiser saber mais sobre nossas soluções de cartão corporativo, envie-nos um e-mail.
Perguntas frequentes.
Como posso obter uma declaração de cópia?
O Administrador do Programa (PA) pode chamar a equipe do serviço ING e pedir a declaração de cópia dos programas que ele é responsável.
Os titulares de cartões só podem solicitar confirmações de cópia do próprio cartão também através da equipe do serviço ING.
Como posso solicitar um novo PIN?
Entre em contato com a equipe do Serviço ING no caso de você precisar de um novo PIN.
+31 (0) 10 428 95 81 (24/7)
Como posso alterar as informações do titular do cartão (por exemplo, limite, endereço)?
Você pode usar o formulário "Alterar informações do titular do cartão", que está disponível através do seu Administrador pessoal (PA).
Onde posso ver as transações em tempo real?
Você tem uma visão atualizada das suas transações através do cartão comercial ING Commercial Card ou através do ING Corporate Card application ingwb / corporatecardapp.
Informações de contato.
Como posso solicitar SDRAM?
Você precisa ter acesso aos dados inteligentes para se candidatar a SDRAM. Uma vez que você tenha Dados Inteligentes, você pode se inscrever para a SDRAM, ligando para a Equipe de Serviço ING +31 (0) 10 428 95 81 (24/7)
Quais são as tarifas e condições?
Clique aqui para obter mais informações sobre as tarifas e os termos e condições da Solução de cartão corporativo.
Cartão perdido ou roubado - o que fazer?
No caso de seu cartão ser perdido ou roubado, entre em contato com nossa equipe de Atendimento ao Cliente: +31 10 428 9581 (24/7).
Ao relatar um cartão perdido ou roubado, são necessárias as seguintes informações:
quando o cartão foi perdido / roubado onde o cartão foi perdido / roubado confirmação da última transação válida com seu cartão.
Vamos fechar a conta e transferir todos os detalhes da conta para um novo número de conta. Você receberá um novo cartão dentro de 7-10 dias úteis.
Renúncia de responsabilidade da empresa.
Um seguro que o protege contra o uso não autorizado de cartões.
Seguro SafeGuard e assistência aos titulares de cartões.
Um serviço que assegura a cada titular de cartão contra atraso ou perda de bagagem e atrasos de voo, e fornece assistência jurídica, médica e organizacional quando necessário.
Oferece proteção contra fraude ao comprar on-line.
Recebi uma mensagem de texto da ING sobre uma compra suspeita. O que fazer?
Os alertas de segurança ajudam a evitar o uso indevido do seu cartão. Sempre que uma compra potencialmente suspeita com seu cartão é detectada, o ING pode notificá-lo imediatamente por uma mensagem de texto para confirmar uma transação.
Com alertas de segurança, você poderá receber e enviar mensagens de volta sobre atividades suspeitas em seu cartão. Se uma transação for qualificada como suspeita, uma mensagem de texto pode ser enviada por ING Commercial Cards (+44 78 60 04 74 44):
se a compra for sua, responda como indicado na mensagem de texto - nenhuma ação adicional é necessária se você não reconhecer a compra, responda como indicado e a ING suspende seu cartão imediatamente e envia-lhe uma mensagem com os detalhes necessários para maior resolução.
Certifique-se de ter fornecido à ING o seu número de telefone móvel atualizado. Você pode fazê-lo chamando o Serviço de Atendimento ING em: +31 10 428 9581 ou use nossos números de acesso local.
O que é MasterCard SecureCode?
Com o MasterCard SecureCode, pagar suas compras on-line é mais seguro em lojas online que oferecem suporte ao SecureCode. Com cada compra feita usando seu cartão, o serviço verifica se você é realmente o comprador. Uma etapa adicional de autenticação ocorrerá se necessário. Você será solicitado a confirmar sua identidade através de uma mensagem de texto contendo uma senha única.
Como o MasterCard SecureCode funciona?
Ao fazer uma compra on-line, um "Processamento". A janela do MasterCard SecureCode aparecerá. O sistema SecureCode determina se um passo de verificação adicional é necessário. Para a etapa de verificação adicional, aparecerá uma janela do SecureCode na qual você deve inserir a senha única mostrada na mensagem de texto recebida em seu telefone celular. Se não possuímos seu número de telefone celular, você pode registrá-lo conosco contatando o serviço de assistência ao cliente:
ING Businesscard +31 (0) 10 428 38 44 ING Corporate Card +31 (0) 10 428 95 81.
De segunda a domingo: 24 horas por dia.
Não recebi uma mensagem de texto, o que devo fazer?
Entre em contato com nosso serviço de atendimento ao cliente se você não recebeu uma mensagem de texto com uma senha única.
ING Businesscard +31 (0) 10 428 38 44 ING Corporate Card +31 (0) 10 428 95 81.
De segunda a domingo: 24 horas por dia.
Posso usar o MasterCard SecureCode quando estou no exterior?
Sim, você também pode usar o MasterCard SecureCode no exterior. Verifique com o fornecedor do seu telemóvel se há cobranças adicionais para receber mensagens de texto no exterior.
Quando a senha expirará?
A senha só pode ser usada uma vez. Você tem 15 minutos para usar a senha depois de recebê-la. A senha expira imediatamente após a sua entrada. Sua conta do SecureCode será bloqueada após três entradas incorretas. Caso ocorra, entre em contato com o serviço de assistência ao cliente:
ING Businesscard +31 (0) 10 428 38 44 ING Corporate Card +31 (0) 10 428 95 81.
De segunda a domingo: 24 horas por dia.
Por que eu nem sempre recebo SMS no caso de Compras on-line?
Para pagamentos on-line mais seguros, o ING usa o SecureCode com um código único.
Você receberá esse código único em uma mensagem de texto em seu celular se tivermos seu número. Você só recebe um sms se o revendedor participar desse serviço.
Qual taxa de câmbio o ING usa?
O ING usa a taxa de câmbio em vigor na data em que a transação é registrada na sua conta do Corporate Card, para converter moedas estrangeiras em euros. Essa data de entrada na transação pode ser diferente da data em que você usou seu cartão corporativo. ING usa a lista de preços MasterCard.
Tópicos relacionados.
Serviços disponíveis.
Alteração do PIN: escolha seu próprio PIN.
O ING adicionou um novo recurso para os titulares de cartões na Holanda. Agora você pode alterar o seu PIN em qualquer ATM da ING na Holanda que suporte o MasterCard. A mudança de PIN também funciona em muitos outros países da UE. Consulte Mais informação.
Aplicativo de cartão corporativo: acesso fácil aos detalhes do seu cartão.
O aplicativo ING Corporate Card fornece informações sobre suas transações e opções para verificar sua demonstração, o total gasto e o saldo e o limite restante. Em qualquer lugar, você está online. Consulte Mais informação.
Segurança do seu cartão corporativo.
O ING desenvolveu uma brochura para informá-lo sobre os serviços ING para evitar o uso indevido do seu cartão corporativo e dicas sobre o que você pode fazer para evitar o uso indevido do seu cartão. Consulte Mais informação.
Controle seu ciclo de compra para pagamento.
O Controle de compra reduz o tempo de entrega para aprovar uma ordem de compra, facilita o pagamento e torna todas as suas despesas corporativas visíveis ao longo de seu processo de aquisição. Consulte Mais informação.
Portal de cartão comercial.
Com o ING Commercial Card Portal, você pode acompanhar suas despesas com seu cartão de crédito. Você sempre terá uma visão atualizada sobre suas transações, limites de gastos e data de pagamento, onde quer que esteja. Consulte Mais informação.

menu principal.
Entre no seu banco local.
Por favor, note que você está no site corporativo global da ING. Escolha o seu país para as páginas de detalhes de login do seu banco local. Na página Produtos e Serviços, você encontrará informações de login sobre serviços em outros países.
ING Security.
Fundo.
ING fornece as seguintes informações gerais para responder quaisquer preocupações que você possa ter em torno da segurança da internet, incluindo transações on-line. Informações mais específicas devem estar disponíveis em seu banco, intermediário ou representante do ING.
Últimos problemas de segurança chave.
De vez em quando, forneceremos informações sobre notícias relacionadas à segurança que consideramos que você deveria estar ciente. Essas atualizações de segurança serão apresentadas nesta página.
Fraude de garantia bancária.
A fraude da garantia bancária envolve esquemas de investimentos falsos que lhe prometem riquezas rápidas se você investir em um fundo que compra garantias bancárias emitidas por bancos principais como o ING.
Falsas postagens de trabalho.
Um golpe de recrutamento conhecido, que reivindica representar empresas, convida as pessoas a se candidatarem a um "emprego" que acaba por ser realmente uma forma de lavagem de dinheiro. Estes tipos de ofertas de emprego não estão de forma alguma associados ao Grupo ING.
Um ataque de phishing é uma técnica de fraude on-line que envolve o envio de mensagens de e-mail com endereços de retorno, links e marcas que parecem vir de bancos legítimos, varejistas, empresas de cartões de crédito, etc. Esses e-mails geralmente contêm um hiperlink para um site de paródia e enganar os detentores de contas para inserir nomes de clientes e detalhes de segurança com a pretensão de que os detalhes de segurança devem ser atualizados ou alterados. Uma vez que você lhes der sua informação, ela pode ser usada em sites legítimos para tirar seu dinheiro.
Imitação de sites e aplicativos da ING.
ING monitora a internet para encontrar sites e aplicativos de imitação, que são muitas vezes o primeiro passo feito por phishers. Em seguida, trabalhamos com a autoridade internacional apropriada para que os sites sejam fechados e as Apps sejam retiradas das lojas da App o mais rápido possível - às vezes, no mesmo dia em que encontramos o site ou o aplicativo.
Fraude Avançada de Taxas.
Você já já ouviu falar de "fraude de taxa avançada", onde os e-mails que oferecem grandes somas são enviados para milhares de endereços de e-mail, mas uma "taxa" modesta foi necessária para cobrir honorários legais, abrir uma conta ou pagar taxas alfandegárias. Às vezes, o dinheiro oferecido é como resultado de uma loteria para a qual você nunca comprou um ingresso. Às vezes, o dinheiro é mantido em uma conta no exterior, mas o proprietário da conta não pode acessá-lo, eles prometem uma porcentagem do dinheiro em troca da sua ajuda. Em ambos os casos, várias taxas devem ser pagas.
Práticas padrão do ING.
O ING pode se comunicar com os clientes por e-mail na ocasião, então, como você pode contar quais e-mails são de nós e quais são fraudulentos?
ING irá abordá-lo por nome em qualquer e-mail. ING não incorporará hiperlinks em e-mails que o levem a sites onde você deve inserir suas informações de segurança. Os e-mails ING nunca solicitarão que você responda em um e-mail com qualquer informação pessoal. O ING usará mecanismos de criptografia e autenticação de última geração para garantir as transações; Estes variam por país, então verifique com seu banco local sobre os processos usados. ING nunca irá reivindicar sua conta pode ser fechada se você não confirmar, verificar ou autenticar suas informações pessoais por e-mail. O ING nunca reivindicará a necessidade de confirmar informações importantes por e-mail devido a atualizações do sistema.
Se os clientes tiverem alguma dúvida sobre qualquer e-mail que tenham recebido alegando ser do ING, eles devem entrar em contato com seu banco.
Verificando sites.
Os clientes devem ter certeza de que o site que eles estão inserindo realmente pertence a ING e é um site seguro;
O URL começará com https: //
OU A janela do aplicativo especificará a biblioteca SSL (Secure Sockets Layer).
Se https, o ícone de bloqueio seguro, um pequeno cadeado aparecerá no navegador nas posições conforme detalhado abaixo:
Quando você clica no ícone com o cadeado, um certificado de segurança deve aparecer. O certificado mostra quem é o proprietário do site; deve mostrar o nome do seu banco. Verifique se os dados e a validade estão corretos.
O que você pode fazer para se proteger de aplicativos fraudulentos para smartphones?
Só porque um aplicativo está em uma App Store não significa que seja um aplicativo legítimo. Os proprietários das lojas de aplicativos constantemente removem aplicativos fraudulentos das lojas de aplicativos, como antivírus, navegadores e jogos falsos. Os scammers cibernéticos também tentam se passar por produtos ING.
Proteja-se.
Cuide da sua informação pessoal.
Os números de sua conta, número do cliente, PIN (senha), data memorável e número de identificação do cliente são as chaves da sua conta. Nunca os anote, entregue-os a outra pessoa ou inclua-os em um e-mail. Destrua documentos que contenham informações pessoais de forma segura e seja muito cauteloso ao postar detalhes pessoais para sites de redes sociais na internet, pois criminosos podem usar essas informações para cometer fraudes. Lembre-se de que a proteção de seu número de cliente, PIN, senhas e detalhes de segurança é sua responsabilidade.
Cuide do seu computador.
Atualize seu computador instalando o software e os patches mais recentes, para evitar que hackers ou vírus usem fraquezas conhecidas no seu computador. Instale e atualize a proteção contra vírus, para proteger contra vírus que corrompem seu computador e para evitar que hackers instalem vírus Trojan em seu computador. Instale e atualize anti - Ferramentas de espião. Instale e atualize firewalls pessoais Use somente programas de um fornecedor conhecido e confiável.
Cuidado com os e-mails de spam.
Use um filtro de spam para evitar até mesmo ver essas mensagens. Nunca responda a uma mensagem de spam, seu endereço de e-mail é gravado como vivo e o spam aumentará. Se você ler uma mensagem de spam, lembre-se: se isso parece ser bom para ser verdade, provavelmente é muito bom para ser verdade.
Relatórios de vulnerabilidades.
No ING, a segurança do internet banking e a continuidade de nossos serviços on-line são nossas principais prioridades. Nossos especialistas trabalham dia e noite para otimizar nossos sistemas e processos. Apesar do esforço que colocamos na segurança de nossos sistemas, as vulnerabilidades ainda podem estar presentes.
Você NÃO pode usar este programa para o seguinte:
Apresentação de reclamações sobre os serviços ou produtos da ING Perguntas e queixas sobre a disponibilidade de sites da ING, banco móvel ou internet banking Relatórios de problemas monetários (por exemplo, ATM e dispositivos PIN) Relatórios de fraude ou presunção de fraude Relatórios de e-mails falsos ou e-mails de phishing ( informe estes para valse-email@ing. nl) Relatórios de malware.
Regras do Programa de Divulgação Responsável.
Respeite as seguintes regras de programa antes de relatar uma vulnerabilidade:
Certifique-se de que durante a sua e nossa investigação sobre a vulnerabilidade relatada, você não causa danos aos nossos sistemas. Não utilize engenharia social para obter acesso a nossos sistemas de TI. Nunca deixe sua investigação interromper nossos serviços on-line e outros. Nunca divulgue nenhum banco ou dados do cliente que você tenha encontrado durante a sua investigação. Não coloque uma porta traseira no sistema, nem mesmo com a finalidade de mostrar a vulnerabilidade. Inserir uma porta traseira causará ainda mais danos à segurança de nossos sistemas. Não faça alterações ou exclua dados do sistema. Se a sua localização exige que você copie os dados do sistema, não copie mais dados do que o necessário. Se um registro for suficiente, não copie mais. Não faça alterações no sistema. Não tente penetrar no sistema mais além do necessário para a finalidade de sua investigação. Caso você tenha penetrado com sucesso no sistema, não compartilhe este acesso obtido com outros. Não utilize técnicas de força bruta (por exemplo, inserindo repetidamente senhas) para obter acesso ao sistema. Não use técnicas que possam afetar a disponibilidade de nossos serviços on-line e outros Se suas vulnerabilidades relatadas foram resolvidas ou resultaram em uma mudança em nossos serviços, você será elegível para uma recompensa. Vulnerabilidades detectadas pelos funcionários da ING ou antigos funcionários da ING são excluídos de qualquer recompensa Se sua vulnerabilidade relatada também foi relatado por outros, a recompensa será concedida ao indivíduo que primeiro relatou. Múltiplos relatórios para o mesmo tipo de vulnerabilidade com pequenas diferenças serão tratados como um relatório (apenas uma apresentação será recompensada) Se você é elegível para uma recompensa, nós iremos requer suas informações pessoais para lhe fornecer a recompensa.
Direito e regulamentos internacionais.
Os regulamentos da Divulgação Responsável podem variar de acordo com o país. Recomendamos que você tome estes regulamentos em consideração. A sua investigação sobre os nossos sistemas de TI pode ser considerada como criminal de acordo com a lei local ou internacional e, em seguida, poderá arriscar a acusação criminal. Se detectou vulnerabilidades em uma das nossas páginas ING, lembre-se de que a legislação local tem precedência sobre as regras ING. No entanto, se você agir de boa fé e de acordo com as regras do ING, não informaremos suas ações às autoridades, a menos que seja exigido por lei.
Sua privacidade.
Só usaremos suas informações pessoais para entrar em contato com você e para realizar ações em relação à sua vulnerabilidade relatada. Não distribuiremos suas informações pessoais a terceiros sem sua permissão, a menos que seja exigido por lei, ou se uma organização externa assumir a investigação da sua vulnerabilidade relatada. Nesse caso, teremos certeza de que a autoridade competente trata suas informações pessoais de forma confidencial.
Relatar uma vulnerabilidade.
Você pode denunciar uma vulnerabilidade enviando um e-mail para: responsible-disclosure @ ing. Um pré-requisito para enviar um e-mail para o endereço de e-mail acima mencionado é que você usa a chave pública PGP (zip). Escreva seu relatório de forma clara e concisa, incluindo o seguinte em particular:
As etapas que você empreendeu Todos os objetos de URL (como filtros ou campos de entrada) possivelmente envolvidos Evidência / Prova de Conceito / como reproduzir (vídeo, capturas de tela, se possível) Risco ou vulnerabilidade Oferecer uma solução é altamente encorajada, mas não é necessária.
Nossos especialistas lerão seu relatório e começarão a trabalhar imediatamente.
O que informar.
Exemplos de vulnerabilidades podem ser:
Execução de código remoto Cross Site scripting (XSS) Cross Site Request Forgery (CSRF) Injeção SQL Vulnerabilidades de criptografia Autenticação bypass, acesso não autorizado a dados.
Excluído do relatório.
Todas as vulnerabilidades relatadas sem um relatório de evidência corretamente descrito de prova de possível exploração Vulnerabilidades encontradas em sites de organizações que já não fazem parte do ING (unidades de negócios anteriores) Nossas políticas sobre presença ou ausência de registros SPF / DKIM / DMARC Cross Site Request Forgery ( CSRF) em páginas estáticas (somente nas páginas por trás do logon) Redirecionamento de HTTP para HTTPS O HTML não especifica charset HTML usa cookie não reconhecido Cookie sem HttpOnly flag set Ausência de usar HTTP Strict Transport Security (HSTS) Clickjacking ou a inexistência de X - Frame-Opções em páginas sem logon Páginas de resposta HTTPS cacheáveis ​​em sites que não fornecem recursos de transferência de dinheiro Enumeração de usuários em sites que não fornecem recursos de transferência de dinheiro Servidor ou versão de aplicativo de terceiros revelada e possivel desatualizada sem Prova de Conceito sobre a exploração Relatórios de criptogramas SSL / TLS inseguras e outras configurações erradas As vulnerabilidades genéricas se relacionam d para software ou protocolos não sob controle de ING Distributed Denial of Service Attacks Spam ou técnicas de engenharia social Relatórios de exames regulares, como os scanners portuários.
Para incentivar a vulnerabilidade de relatórios ao ING, recomendamos que você envie todas as vulnerabilidades que você nos detecte. Como mencionado, você pode receber uma recompensa. A quantidade de recompensa depende da gravidade da vulnerabilidade relatada, do tipo de site (sites de informação estática versus sites de bancos on-line) em questão e da qualidade do relatório que recebemos.
Se o relatório for de grande valor para a continuidade e a confiabilidade do banco, a recompensa será consideravelmente maior.

ING BusinessOnLine.
eToken & # x2F; kartę podłączaj do komputera tylko w momencie korzystania z ING BusinessOnLine.
Po wylogowaniu odłącz eToken & # x2F; kartę i schowaj w bezpiecznym miejscu. Testujemy komunikaty na ING Business OnLine.
Związek Banków Polskich ostrzega przed nowym zagrożeniem dla Klientów.
korzystających z kart mikroprocesorowych i eTokenów.
Internet banking para clientes empresariais exigentes.
Um sistema bancário online conveniente que permite operar a maioria dos produtos bancários utilizados pelas empresas.
Nova versão do ING Business agora.
para clientes da Oferta direta!
Faça login no ING Business.
Antes do primeiro login usando eToken / card, você deve gerar o certificado.
Um sistema - muitos benefícios.
Funcionalidade abrangente.
facilita o acesso à maioria dos produtos bancários.
Capacidade de colocar pedidos de aplicativos.
para produtos bancários.
Fácil acesso.
para referências bancárias e certificados.
Adaptação extensiva.
das configurações do sistema.
Segurança e confidencialidade.
de transferências de dados.
Acesso remoto.
e controle total sobre as transações.
Capacidade de criar.
Padrões de operação personalizados.
Capacidade de exportar dados.
para arquivos externos.
Integração total.
com financeiro & amp; sistemas de contabilidade.
Eletrônico.
assinatura de acordos.
Funcionalidade.
O ING BusinessOnLine oferece acesso conveniente e ilimitado aos produtos e serviços do banco, atendendo às necessidades de clientes com diversos perfis de negócios.
Informação da conta.
O ING BusinessOnLine oferece acesso a um histórico completo de transações e permite uma pesquisa baseada em critérios. O sistema permite um acesso abrangente e atualizado a informações sobre todas as transações das contas previamente definidas (também dentro de grupos de participação ou de capital), dando-lhe um controle total sobre as transações bancárias gerenciadas. As declarações de conta estão disponíveis em vários formatos.
O sistema permite que o Cliente faça transferências domésticas e internacionais; transferências para a instituição de segurança social e para o escritório de impostos. As transferências entre contas próprias, dentro de grupos de entidades relacionadas ou transferências europeias, podem agora ser realizadas usando formas simplificadas e dedicadas.
Ao inserir ordens de transferência, as informações sobre o saldo atual da conta a partir da qual a transferência deve ser feita são visíveis. Conseqüentemente, não é mais necessário trocar entre diferentes telas do sistema ao fazer uma ordem de transferência.
Outra amenidade é a opção de usar a contraparte fornecida e a base do título de pagamento, que pode ser atualizada e modificada por usuários autorizados. O sistema pode encontrar uma contraparte depois de entrar apenas três caracteres de seu nome ou outra característica conhecida. As contrapartes usadas mais recentemente são salvas em uma caixa de listagem suspensa.
No caso de transferências periódicas que sofram modificações, é útil utilizar o modelo de pagamento. Depois de salvar uma transferência no banco de dados, ele pode ser usado em qualquer momento e seu conteúdo pode ser modificado.
Se as transferências selecionadas forem realizadas em intervalos de tempo fixos, com quantidades inalteradas, então é útil para usar uma ordem permanente. Uma ordem permanente permite definir o horário exato das datas de realização da transferência.
Assentamentos.
Com o ING BusinessOnLine, é fácil gerenciar os pagamentos financeiros do dia-a-dia. Ao usar o sistema, você pode se beneficiar dos seguintes produtos e serviços:
conversões de moeda com taxa de câmbio negociável, débito direto e ndash; tanto para o credor quanto para o devedor (como credor, o Cliente pode solicitar os pagamentos, receber atualizações de status; como devedor, o Cliente pode consultar a lista de acordos e transferências realizadas e negadas devido a fundos insuficientes, bem como revogar uma transação já realizada) Sistema de identificação de pagamentos em massa (SIMP), juntamente com subsistemas que facilitam a gestão mais simples de depósitos (depósitos, garantias de licitação) e identificação de faturas, gerenciamento de depósitos em dinheiro e retiradas em uma agência, ING e-invoice, escrow account.
O sistema permite o gerenciamento integral de cartões de pagamento corporativos, incluindo cartões de débito, cobrança e pré-pagos por VISA e MasterCard. Você pode facilmente e convenientemente controlar transações, receber declarações, alterar os limites do cartão, bloquear cartões, cancelar ou renunciar à renovação do seu contrato de cartão de pagamento.
Uma comodidade significativa é a opção para solicitar cartões de pagamento, graças ao qual você pode, entre outros, encomendar cartões novos ou personalizar seus antigos pré-pagos (cartões pessoais e de empresa). Além disso, agora você pode atribuir usuários a cartões específicos, personalizar o conteúdo escrito de um cartão, bem como características de controle, como o alcance de seu cartão (doméstico / internacional) e a opção de fazer ordens de pagamento à distância.
Você pode investir seu superávit financeiro abrindo depósitos (em PLN ou outras moedas) no ING BusinessOnLine. Você pode ajustar a duração do seu depósito, variando de 1 a 365 dias. A taxa de juros do seu depósito é definida com base na quantia atribuída e no prazo escolhido por você. Antes da abertura de um depósito, você pode verificar o valor do juro exato que será adicionado ao seu valor.
Funções abrangentes do sistema permitem a gestão conveniente dos depósitos, bem como o acesso rápido às declarações da conta de depósito. Existe também uma opção para rescindir o depósito antes da data de vencimento do rsquo; s.
O ING BusinessOnLine permite uma manutenção complexa e conveniente de um processo de liquidação de crédito, começando por enviar um pedido de empréstimo, através da assinatura de um acordo para a manutenção de um crédito já existente.
A lista de crédito normalmente classifica e exibe suas responsabilidades, graças ao qual você pode ver o valor total da sua dívida. Controlar suas responsabilidades é mais simples graças à opção de baixar as declarações e visualizar o histórico da sua conta de débito. A qualquer momento, você pode verificar o cronograma de reembolso para qualquer responsabilidade e, se necessário, pode enviar um pedido de reembolso antes da data de vencimento de um único pagamento ou de sua total dívida.
Você pode facilmente obter informações sobre as condições do seu contrato, que você pode satisfazer remotamente, por exemplo, enviando varreduras de documentos necessários para o banco. Além disso, você pode dar ou revogar uma pessoa designada o poder de advogado para executar tarefas específicas.
Com o ING BusinessOnLine, é possível enviar um pedido para um novo crédito e no caso de um crédito e crédito já aprovado; emitir uma instrução para desembolsar fundos de crédito. Se você estiver usando o chamado & ldquo; Multi-Product Agreement & rdquo; dentro do qual você recebe um limite de crédito, você pode emitir um pedido de liberação de fundos ou para um anexo a tal pedido.
Contrato de crédito via ING BusinessOnLine.
No caso de uma decisão de crédito positiva, você pode usar o ING BusinessOnLine para finalizar seu contrato de crédito com o banco.
É um recurso de economia de tempo, pois o representante da sua empresa pode assinar o contrato em qualquer lugar e a qualquer momento, com os documentos garantindo que a transação de crédito esteja constantemente à sua disposição on-line. Depois de imprimir e assinar documentos relevantes, reembolsaremos os custos de entrega. O conteúdo do contrato está visível no ING BusinessOnLine.
Financiamento do comércio.
With the help of ING BusinessOnLine you can conveniently make use of products designed to finance and secure commercial transactions:
letters of credit, bank’s guarantee, documentary collection, discount products.
The system enables efficient browsing through lists of owned letters of credit and issued guarantees. A significant amenity is the option to request an issue of a letter of credit, a guarantee or a change in their terms and conditions. Furthermore ING BusinessOnLine allows you to request the Bank to cover the collection of payments, as well as submit requests for discounting of a single invoice or invoices entered in the file.
Reporting and all-round presentation of data.
ING BusinessOnLine makes it possible to create reports of current and historical data stored in the system, including data related to card transactions.
Offering a wide range of detailed information about conducted operations, the reporting tool allows for a criteria based search by transaction status („pending acceptance”, „done”, „rejected”, „waiting to be accepted by the Bank”) or by order types (i. e. to Social Security Institution, domestic)
Located in the main website interface of the system is the overview of pending transactions, which allows for a quick access to pages grouped according to transaction statuses.
User profiles and acceptance schemes.
Without a doubt you will appreciate the wide range of customizable settings which can be adjusted according to the level of authorization and user defined competences.
Electronic applications available in the system allow you to easily make changes in user authorization competences without having to contact the bank.
Data exchange with financial & accounting systems.
The users of ING BusinessOnLine can easily exchange data between their banking system and financial & accounting systems. You have the option to use pre-defined import/export templates made by the bank or to define them yourself. An additional amenity is the option to export the history of operations, account statements, list of orders and of counterparties. Importing of direct debit, transfer and standing order data allows for faster data input to the system.
How to start using the system?
I do not have access.
I received my starting package.
I do not have access.
Contact your relationship manager.
Sign the agreement.
We will prepare the documentation and send it to your company's address. After you have signed the agreement and completed the registration applications, you will need to send the documents to your relationship manager. Basing on these documents we will parameterize the access rights level to the system.
Get to know your starting package.
You will receive a starting package. Its content depends on the chosen method of authorization.
Certificate based method (eToken/card)
Your starting package will include a cryptographic carrier (card with a reader or eToken) for electronic signature as well as the starting login and the starting password .
Text message (SMS) codes based method.
For the text message (SMS) codes based method the starter package can be either electronic or paper .
The electronic package includes an activaction code which is sent to the e-mail address specified by the Customer.
The paper package includes an activaction code which is delivered by courier in a secure envelope.
If the user hasn’t had any username given yet, it will be delivered in a separate envelope.
I received my starting package.
Certificate based method (eToken/card)
Prepare the cryptographic carrier (eToken or card with a reader) as well as your login and starting password. Carry out the installation process in accordance with the provided instructions.
Text message (SMS) codes based method.
If you have received your starter package, you can log in to the system.
How did WE ensure system security?
Find out more about the means we use to protect your firm’s finances. Learn about the security standards employed by ING BusinessOnLine.
What should YOU keep in mind?
Familiarize yourself with the basic security rules and follow them whenever using our products.
WebService.
WebService enables direct communication between financial & accounting system of a company and the ING BusinessOnLine internet banking system. As a result many of the operational activities can be performed without logging in to ING BusinessOnLine.
ING Business.
Your business works wherever you are​.
Download the ING Business app and access your bank account conveniently, wherever you are!
Download the ING Business.
Requisitos de sistema.
The system requirements of ING Business are as follows:
internet browsers: Internet Explorer 11, Mozilla Firefox (last three versions), Google Chrome (last three versions) – for both authorization methods, PC, RAM - 2 GB minimum, RAM - 4 GB recommended, operating system Windows 7, 8, 10, internet connection of 1 Mb/s or faster.
Additional requirements, if using the certificate based method of authorization when logging in, you will need:
active USB port, enabled service of ActiveX scripts for Internet Explorer, installed Comarch Crypto Provider component.
Software needed to operate the system for login method based on a certificate.
Description of formats.
For import/export files used in ING BusinessOnLine.
Registration applications.
For system users.
List of rights.
For registration applications.
Instruções.
ING BusinessOnLine system guides.
Table of fees and commissions.
For business clients, municipalities and corporations.
Help center.
801 242 242, 32 357 00 24.
Business Centre is open: Monday-Friday, 8:00-18:00. The connection fees depend on the contracted tariff.
ING e-invoice.
Matches payments with invoices and allows to completely eliminate paper invoices and bills. A tool that is fully integrated with the bank systems.
ING CardsOnLine.
Easy management of corporate payment cards at your company!
oreign exchange platform, integrated with online banking system ING BusinessOnLine.

Ing forex card login

Transfer online anytime 24/7. Speak to an accredited dealer 24/7.
We're always happy to help! Call us on 1300 671 649.
You need to have cookies enabled in your browser to access the secure pages of the ING DIRECT International Transfers site. You can enable cookies in the browser settings.
INDIVIDUAL CLIENT AGREEMENT.
IMPORTANT: The following terms and conditions apply to individuals who are transacting privately , as a sole proprietor of a business, as a trustee of a trust or as a partner of a partnership. If you are representing a company, you will need to enter into a Corporate Client Agreement.
You should not indicate your agreement to these terms and conditions until you have read them fully, are satisfied that you understand them and are happy with what they say.
1.1 Transacting as an Individual - These terms and conditions apply to private clients ("you") who are dealing with OzForex Limited (ABN 65 092 375) 703 ("us" or "we") as an individual/s through any of our Websites.
1.2 Ownership of Funds - You must be the owner of the money you are intending to transfer.
1.3 Appointment of Agent - If you would like us to receive instructions from somebody else acting on your behalf, you must sign an Agent Appointment Form.
1.4 Structure of this Agreement - This Agreement is a master agreement which applies to all Transactions you subsequently enter into with us. The specific details of each individual Transaction will be agreed separately at such time as you book those Transactions; they will constitute separate agreements in their own right but will incorporate these terms and conditions.
1.5 Other Documents You Must Read - You acknowledge that you have been provided with copies of the following documents in accordance with, to the extent applicable, the requirements of the Corporations Act:
(i) Our Product Disclosure Statement ("PDS").
(ii) Our Financial Services Guide ("FSG").
(iii) Our Website Use Agreement.
(iv) Our Privacy Statement.
2.1 Foreign Exchange Services - We hold an Australian Financial Services Licence authorising us to provide foreign exchange products and services. We offer Spot Contracts (to be settled within 2 days) and Forward Contracts (to be settled between 2 days and 12 months), the details and mechanics of which are explained in our PDS. You should read the PDS before entering into this agreement, so that you understand exactly how our service operates.
2.2 No Margin or Speculative Trading - We do not offer any form of margin or speculative trading facilities. When you enter into a Transaction, you must deliver to us the full amount of the funds you are transferring on or before the Delivery Date.
2.3 No Exchange Rate Set-Off - We will not agree to enter into any kind of set-off arrangement that would allow you to pay us only the amount of any loss that might be realised on settlement of the Transaction, or us to pay you any profit, as the result of exchange rate movements.
2.4 No Financial Advice - We will not take into account your specific financial circumstances or needs when we enter into a Transaction with you. To the extent that we provide you with any advice, it will relate only to the mechanics of the transaction you are proposing to enter into or to publicly available information. You must obtain your own financial advice and make your own assessment as to whether our service is appropriate for your particular requirements. You must select the type and timing of each Transaction you enter into yourself.
3.1 Username and Password - We will issue you with a username and password that will enable you to provide us with Instructions either online, by telephone or by email. É sua responsabilidade garantir a segurança do seu nome de usuário e senha. We will rely on any Instructions received pursuant to the use of the username and password without checking the identity of the user and you will at all times be bound by those Instructions.
3.2 Agent - If you appoint somebody else to act on your behalf ("Agent") in accordance with paragraph 1.3, we will act in accordance with all Instructions received from your Agent, and you will be bound by those Instructions, until you withdraw your authority for that Agent. You must give us at least 48 hours written notice of your intention to withdraw your authority for that agent and the authority is only cancelled at the end of that 48 hour period or at such later time as you specify in your notice.
3.3 No Obligation to Accept Instructions or Process Transactions - While we will always endeavour to comply with your Instructions as quickly as possible, there may be circumstances in which we are unable to do so. Therefore, we always reserve the right to refuse to accept your Instructions and to do so without giving you any reasons and without incurring any liability to you for any resultant loss or damages incurred by you or any other party.
4.1 Transaction Binding - If you wish to enter into a Transaction, you may do so by giving us Instructions online, by telephone or by email. The Transaction will be legally binding on you when we receive your Instructions in accordance with this paragraph 4 or paragraph 5.
4.2 Online Auto Confirm Transaction - If you enter into an Auto-Confirm Transaction online, the Transaction will be legally binding on you as soon as we receive your electronic Instructions. We will provide you with confirmation of the Transaction Details on the screen at the time you book the Transaction, but we will not provide you with any subsequent confirmation of any kind unless you request it.
4.3 Online Booking Confirmation - If you book a Transaction online that is not an Auto-Confirm Transaction, we will attempt to contact you by telephone within 15 minutes of your online booking to confirm the Transaction details. The Transaction will be legally binding on you at the conclusion of the telephone call. If we cannot contact you by telephone on the number you have given to us within 15 minutes, we reserve the right to cancel the booking and not enter into the Transaction.
4.4 Email Booking - It you book a Transaction by email, the Transaction will be binding on you when we process your email. You acknowledge that, if you choose to book a transaction by email, it may not be processed immediately. When we process your Instructions, we will send you an email headed "Deal Confirmation". The Deal Confirmation constitutes an error correction mechanism only; if you do not contact us within 24 hours of receipt of the Deal Confirmation, the Transaction details will be deemed to be correct.
4.5 Telephone Booking - If you book a Transaction by telephone, the Transaction will be legally binding at the conclusion of the telephone call. We will send you an email headed "Deal Confirmation". The Deal Confirmation constitutes an error correction mechanism only. If there is any discrepancy between the Deal Confirmation and the details of the Transaction that have already been agreed in the telephone conversation, you must contact us within 24 hours of receipt of the Deal Confirmation, failing which the Transaction details in the Deal Confirmation will be deemed to be correct. We record all such telephone calls and in the event of any dispute, the transcript of our telephone conversation may be used as evidence as to the terms of the agreement that was entered into.
4.6 Cancellation - Once a Transaction has become legally binding, you may not cancel the Transaction in any circumstances. You may only take action to correct any of the Transaction details set out in the Deal Confirmation if the Deal Confirmation does not reflect the transaction details that have already been agreed.
4.7 Out-of-Market Quotes - If we quote you a Rate that is clearly a mistake on our part ("Out-of-Market Quote") as the result of a technical or human error, it is not binding on us. You must notify us as soon as the mistake comes to your attention and we will requote the Rate as soon as possible.
4.8 Prompt Performance by You - You acknowledge that exchange rates can fluctuate rapidly, so the Rate we quote you is contingent on the prompt performance of your obligations in relation to that Transaction. We reserve the right to requote the Rate if you do not provide us with requested information or funds on time.
5.1 Forward Contract Details - A Forward Contract can only be requested by telephone and will become legally binding as and from the time that the Transaction details are orally agreed between us in the telephone call. After the telephone call, we will send you a document entitled Deal Confirmation. The Deal Confirmation constitutes an error correction mechanism only. If there is any discrepancy between the Deal Confirmation and the details of the Transaction that have already been agreed in the telephone conversation, you must contact us within 24 hours of receipt of the Deal Confirmation, failing which the Transaction details in the Deal Confirmation will be deemed to be correct. In the event of any dispute, the transcript of our telephone conversation may be used as evidence as to the terms of the agreement that was entered into.
5.2 Advance Payment - You acknowledge that we bear the risk that you might default on settlement of your Forward Contract and, to mitigate this settlement risk, we reserve the right to request that you pay one or more Advance Payments in relation to all Forward Contracts. We may request an Advance Payment both at the time you book the Forward Contract and at any time prior to the Maturity Date. The amount of any Advance Payments requested will be a fixed percentage of the value of the Transaction. You acknowledge that the amount of any Advance Payment/s requested will be determined by us in our discretion. For further details on the method of calculating Advance Payments, please see clause 6.6 of the PDS.
5.3 Failure to Pay an Advance Payment - If we have asked you to pay an Advance Payment, you must pay the amount we have requested on the date we have nominated. If you do not do so, we reserve the right to Close Out the Forward Contract in accordance with paragraph 9.
5.4 Change to the Maturity Date - You may ask us to bring forward the Maturity Date or to extend the Maturity Date in relation to the whole or only part of your Forward Contract. You acknowledge that we may agree to such a request entirely at our discretion. If we agree, you acknowledge that the Rate will be adjusted to account for the timing of the new settlement date.
5.5 Payment of Full Amount on Settlement - You must transmit to our account the full amount required to settle the Forward Contract, less any Advance Payment already paid, together with any service fees that we [or any third party] have requested, on or before the Maturity Date.
6.1 Spot Contract Payments - You must initiate payment into our account of the full amount required to settle a Spot Contract on the day the Transaction becomes legally binding in accordance with paragraph 4. If we have not received the funds within 2 Business Days, we reserve the right to Close Out the Transaction in accordance with paragraph 9.
6.2 Forward Contract Payments - You must ensure that you pay into our account the full amount required to settle all Forward Contracts on or before the Maturity Date. If we have not received the funds by the Maturity Date (or any agreed change to the maturity date), we reserve the right to Close Out the Transaction in accordance with paragraph 9.
6.3 No Cash or Cheques - You acknowledge that we do not accept cash or cheques. You agree to make all payments to our account electronically and you acknowledge that we will transmit your funds by electronic means only.
6.4 Beneficiary Account - You must provide us with full details of your Beneficiary Account, including the full name and address of the account holder and the full name and address of the beneficiary bank, on or before the date that we nominate. If you fail to do so, we reserve the right to Close Out the Transaction in accordance with paragraph 9.
6.5 Beneficiary Account Number - We will rely solely on the account number you give us for your Beneficiary Account and will not check to ensure that the name provided by you accords with the account number you have given us.
6.6 Full Amount - All payments must be received by us in cleared funds and for the full amount being transferred, including any transaction fees that may be payable and any service fees that have been requested by us or any third party, before we will credit your Beneficiary Account. In the event that we agree to make a payment for you without having received the full amount, you acknowledge that we are not waiving our right to ask you for the full amount after the Transaction has been processed.
6.7 Funds Held by Us - You acknowledge and agree that we do not hold your funds on trust and will not put your funds into a separate bank account.
6.8 No Interest Paid - You acknowledge that we will not pay to you any interest on any funds held by us whether by way of Advance Payment or otherwise.
7.1 Your Mistake - If your funds are sent to the wrong account as the result of a mistake made by you, and we have acted in accordance with your Instructions, we will be under no obligation either to recover the funds or to resend the funds to the correct Beneficiary Account. You will need to book a new Transaction.
7.2 Our Mistake - If your funds are sent to the wrong account as the result of a mistake made by us, we will take urgent action at our own expense to recover those funds, provided that you take immediate action to assist us to recover any such funds if the mistaken beneficiary is related to you or associated with you in some way.
8.1 Legally Binding - You may enter into an Order online, by telephone or by email. Subject to your right to cancel the Order in accordance with clause 8.2, the Order will become binding as and from the time that your Instructions are received by us. After we receive your Instructions, we will send you an Order Confirmation. The Order Confirmation constitutes an error correction mechanism only; if you do not contact us immediately on receipt of the Order Confirmation, the Transaction details will be deemed to be correct.
8.2 Cancellation of Orders by Telephone Only - You may cancel an Order at any time before the Target Rate is reached by giving us notice by telephone. You may not cancel an Order after the Target Rate has been reached, whether or not we have notified you that the Target Rate has been reached. When the Target Rate is reached, you are legally bound by the Transaction.
8.3 Target Rate - The Target Rate will be deemed to have been reached only when the exchange rate nominated in your Order has been filled with our provider. This will occur when the rate you have nominated has been exceeded by an amount that includes our Margin. You may find that, in some cases, the exchange rate spikes with the result that the exchange rate you have nominated in your Order has been reached but has changed before we are able to fill the Order with our provider; for the avoidance of doubt, we will not fill your Order in those circumstances.
8.4 Payment - We will endeavour to notify you by telephone or email as soon as possible on the Business Day or on the next Business Day after the Target Rate has been reached. As soon as you receive our notification, you must take action to ensure that the funds reach our account by the Delivery Date. If we do not receive the funds in time, we reserve our right to Close Out the Transaction in accordance with paragraph 9.
9.1 Closing Out Transactions We may refuse to perform a Transaction, or we may Close Out a particular Transaction or all current Transactions that you have with us, without notice to you:
(i) if you fail to make any payment when it is due, including the payment of any Advance Payment that has been requested by us;
(ii) if you fail to provide any material information we have requested or any information you have given us is or becomes, in our opinion, materially inaccurate or misleading;
(iii) in the event of your death or loss of mental capacity;
(iv) in the event that bankruptcy proceedings are commenced against you;
(v) if the performance of our obligations under this Agreement become illegal;
(vi) if a serious dispute has arisen between us; ou.
(vii) if you breach an important term of this Agreement or of any Transaction.
9.2 Consequences of Closing Out - When we Close Out any or all of the Transactions that you have entered into, we buy back the currency that we have bought for you when you entered into the Transaction at prevailing market rates chosen by us in good faith. If the value of the currency you have asked us to exchange has strengthened, a loss will be incurred on the Transaction and you will be liable to pay us the amount of that loss, together with any expenses, premiums, commissions or other fees incurred by us.
9.3 No Payment of Profit - We will not pay you any profit arising from Closing Out a Transaction in any circumstances.
9.4 Payment of Loss - You acknowledge that the amount of any loss realised on the Closing Out of a Transaction is a debt payable by you and agree that we may immediately deduct the total amount of any loss (together with any expenses, premiums, commissions or other fees) from any funds we hold in relation to any Transaction whether in the form of an Advance Payment or otherwise. If the amount we are seeking to recover exceeds the amount of any Advance Payment or other funds held by us, you agree to pay the balance within 7 days of being notified by us of the total amount due.
9.5 Interest - You agree that we may charge you interest on any sum that remains payable to us after we Close Out any or all of your Transactions at a rate of 2% per annum over the cash rate target of the Reserve Bank of Australia (or of such monetary authority as may replace it). Interest will accrue and will be calculated daily and be compounded monthly from the date payment was due until the date full payment is made by you.
9.6 Default Notification - You must notify us immediately if you become aware of any event referred to in Clause 9.1 above.
9.7 Notice of Monies Due - If we Close Out a Transaction, we will send you a written statement explaining the amount of any sums that may be payable to us and the amount of any sums being withheld by us.
10 Anti-Money Laundering and Counter-Terrorism Financing ("AML/CTF")
10.1 AML/CTF Compliance - You undertake that you will not knowingly do anything to put us in breach of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, rules and other subordinate instruments (AML/CTF Laws). You undertake to notify us if you become aware of anything that would put us in breach of AML/CTF Laws.
10.2 Provision of Information - If requested, you undertake to provide additional information and assistance and comply with all reasonable requests to facilitate our compliance with AML/CTF Laws in Australia or an equivalent overseas jurisdiction.
10.3 No Grounds for Suspicion - You undertake that you are not aware and have no reason to suspect that:
(i) the money you are transferring is derived from or related to money laundering, terrorism financing or similar activities (Illegal Activities); e.
(ii) the money you are transferring will be used to finance, or in connection with, Illegal Activities.
10.4 Consent to Collection of Information by Us - We are subject to AML/CTF Laws. You consent to us disclosing in connection with AML/CTF Laws any of your Personal Information (as defined in the Privacy Act 1988 (Cth)) we may have.
10.5 Freezing or Blocking Transfer of Funds - In certain circumstances, we may be obliged to freeze or block an account where it is used in connection with Illegal Activities or suspected Illegal Activities. Freezing or blocking can arise as a result of the account monitoring that is required by AML/CTF Laws. If this occurs, we are not liable to you for any consequences or losses whatsoever and you agree to indemnify us if we are found liable to a third party in connection with the freezing or blocking of your account.
10.6 Right to Refuse to Provide Our Service – If you fail to provide to us upon request any information that we are required under the AML/CTF Laws to collect from you, we retain the right, at any time, to refuse, in our sole discretion, to provide our service to you.
11.1 Disputes Policy - If you have a problem with our service, you should initially bring your complaint to our attention so that we can deal with it in accordance with our internal disputes policy. O nosso agente de reclamações tentará resolver a disputa a sua satisfação o mais rápido possível.
11.2 Financial Ombudsman Service - If the dispute cannot be resolved under our internal disputes policy, you may then formally submit the dispute to the office of the Financial Ombudsman's Service ("FOS") for determination in accordance with its rules.
11.3 Arbitration - If your dispute does not fall within the rules of the FOS, you may submit the dispute to arbitration to be determined by the Arbitrators and Mediators of Australia Expedited Commercial Arbitration Rules, and to the extent permitted under those rules, the Arbitrator will be a person recommended by the New South Wales Chapter of the Institute of Arbitrators and Mediators of Australia. You agree to accept the determination of the arbitrator.
11.4 Legal Action - Nothing in this paragraph prevents either of us from approaching a court either for an urgent injunction or to appeal the decision of an arbitrator and nothing prevents us from taking immediate legal action to recover any amounts that you may owe us as the result of Closing Out a Transaction/s under paragraph 9.
12 Limitation of Liability.
12.1 No Liability for Delays - You acknowledge that delays in the transmission and receipt of payments may occur. In particular, you acknowledge that we operate an online dealing platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our service also involves the use of intermediaries who are outside our control. Accordingly, while we do everything in our power to ensure the timely transmission of funds, we cannot guarantee that transfers of funds will always be made on time and cannot accept any liability to you for any loss suffered by you as a result of any delays in the transmission of funds.
12.2 Liability Limited - We do not in any circumstances assume liability to you in excess of the amount of money you have actually paid to us in relation to any particular Transaction. We will not be liable to you for any form of consequential damages or loss that you may suffer as a result of:
(i) delays in the transfer of your funds, or.
(ii) our refusal at any time to transfer your funds.
Without in any way limiting the effect of this paragraph or any other paragraph of this agreement, "consequential damages" shall be taken to include damages arising from:
(i) loss of business,
(ii) loss of opportunity to realise a gain as a result of foreign exchange fluctuations;
(iii) loss of any other opportunity, or.
(iii) loss of interest on funds.
For the avoidance of doubt and without limiting any other provision of this Agreement:
(a) if your funds are sent to the wrong account or otherwise fail to reach your Beneficiary Account as the result of a mistake made by us, we will credit your Beneficiary Account in the full amount of the funds you expect to receive (subject always to your obligations under clause 7.2), but that shall be the full extent of our liability to you;
(b) if we Close Out or refuse to process one or more of your Transactions for any reason, we shall refund to you any funds that we hold on your behalf by way of Advance Payment or otherwise, but that shall be the full extent of our liability to you.
13 Warranties and Indemnities.
13.1 Your Warranties - You agree that the following statements are true and accurate, and you acknowledge that we may refuse to process, or Close Out, a Transaction if we find at any stage that they are not true and accurate:
(i) you are over the age of 18;
(ii) you are the owner of the money you are seeking to transfer;
(iii) you are not acting on behalf of another person;
(iv) you will inform us if you are acting as:
(a) a sole proprietor of a business;
(b) a trustee of a trust; ou.
(c) a partner of a partnership;
(v) if you are acting as a trustee of a trust, you are properly authorised to enter into this Agreement and any Transactions in accordance with the terms of the relevant trust deed;
(vi) you have a valid commercial or personal reason for entering into each Transaction and will not enter into any Transaction for speculative purposes; e.
(vii) in making your decision to enter into a Transaction, you will not rely on any market-related information that may be provided from time to time by us on our website or by our employees or consultants.
13.2 Your Indemnity - You agree to indemnify us for any costs, expenses or fees we may incur as a result of your failure to perform your obligations under this Agreement, whether they arise under paragraph 9 or in some other way. This includes any legal costs that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any fees, costs, duties and taxes charged by third parties in relation to the Transactions you enter into, including fees charged by your beneficiary bank, whether or not those fees or charges were notified to you in advance.
13.3 Our Indemnity - In accordance with clause 7.2 of this Agreement, if your funds are sent to the wrong account as the result of a mistake made by us, we will indemnify you and keep you indemnified in relation to the to recovery of those funds and will take urgent action at our own expense to recover the funds, provided that you take immediate action to assist us to recover any such funds if the mistaken beneficiary is related to you or associated with you in some way.
14.1 Collection of your Personal Information - You acknowledge that, in order to provide our service to you, we must collect your personal information. If you refuse or fail to provide any requested information, we may not be able to process any Transaction/s for you.
14.2 Contact Us - If you have any questions about the collection and use of your personal information, you may contact our Compliance Officer on +612 8667 8090 or at compliance@ozforex. au.
14.3 Access to your Personal Information - You may obtain access to most personal information we hold about you by contacting our Compliance Officer. Sometimes there may be a reason why access will not be possible. If that is the case, you will be told why.
14.4 Purpose of Collection - We collect your personal information in order to provide our products and services, satisfy our regulatory obligations under the AML/CTF legislation referred to in paragraph 10 and assess your credit worthiness.
14.5 Organisations who may receive your Information - We may provide your personal information to our intermediary bankers and to any government regulatory bodies that normally require it or may request it. We may also provide your information to any partners, agents or intermediaries who are a necessary part of the provision of our products and services.
14.6 International Intermediaries - You acknowledge and agree that we use international intermediaries to process Transactions on your behalf and that your personal information may be sent to those overseas intermediaries in order to complete the Transaction.
14.7 Consent to Credit Reference Reports – You acknowledge and agree that we may access any electronic databases necessary to assist us to identify you and to assess your credit worthiness. In particular, you agree that we may obtain, use and retain information about you that we have obtained from any business that provides information about the credit worthiness of individuals, including a consumer credit report from a credit reporting agency. In doing so, we may give information about you to a credit reporting agency for the purpose of obtaining a consumer credit report about you and allowing the credit reporting agency to create or maintain a credit information file containing information about you. The information will be limited to your identity particulars, including your name, sex, address (and the previous two addresses), date of birth, name of employer, and drivers license number, as well as the fact that you have made an application for credit to us.
14.8 Use of Your Information - You agree that we may use any information we collect about you for the purposes of complying with our obligations under any AML/CTF Regulations and for any other purpose directly related to the provision of our services.
14.9 Information Correct and Up to Date - You must ensure that all information you give to us is accurate and up-to-date at all times. You must tell us if any of your personal details change as soon as practicable.
14.10 Protection of Information - We collect and store all information electronically and take all reasonable steps to protect information from unauthorised access, but we cannot accept liability for unauthorised access or use of your personal information.
14.11 Retention of Information - Any information collected by us, including telephone recordings or transcripts, may be kept or destroyed in accordance with our information retention policy.
14.12 Recording Phone Conversations - You consent to the electronic recording of all telephone conversations that take place between us without an automatic warning tone or warning message being given and you agree that we may use the recordings as evidence in any dispute or anticipated dispute between us.
15.1 Notices - Where notice in writing is required under this agreement, it may be sent by fax, post or email. Proof of posting will be proof of receipt; in the case of facsimile or email on the day of dispatch, in the case of delivery by post 48 hours from the date of posting. Documents shall be sent to the last known postal address, email address or fax number you have given to us. If they change, you must notify us as soon as possible.
15.2 Modification of this Agreement - We may alter some of the terms of this agreement by posting the new terms on our website. This will not affect any rights or obligations you already have, but you will be bound by the new terms when you enter into subsequent Transactions.
15.3 Governing Law - This agreement shall be interpreted in accordance with the laws of New South Wales, Australia and you submit to the jurisdiction of the courts of New South Wales, Australia.
Advance Payment means a payment of part of the sum that is due us on the Maturity Date.
Agent Appointment Form means a form that we will give you to enable you to appoint somebody else to transact with us on your behalf.
Auto-Confirm Transaction means a Transaction that has been booked online and has been processed by us automatically with no telephone call or other communication being entered into.
Beneficiary Account means the account to which you are sending your funds.
Business Day means a day other than a Saturday, Sunday or public holiday on which banks are open for business in Sydney.
Close Out means reversing a Transaction in the circumstances set out in Clause 9 or otherwise pursuant to this Agreement.
Delivery Date means the date we have requested that you deliver your funds to our nominated account for transmission.
Forward Contract means a foreign exchange contract under which we agree to exchange money at an agreed exchange rate and at an agreed time which is between 48 hours and 12 months from the time of the contract being entered into.
Instructions means a request made by you to enter into a Transaction.
Margin means the difference between the retail exchange rate we quote to you and the whole exchange rate we obtain from our provider.
Maturity Date means, in relation to a Forward Contract, the date on which the currency exchange is to be made by the Company and includes any agreed variation to the original date, being either an earlier or a later date.
Order Confirmation means the notification we send you confirming the details of the Order you have entered into with us.
Order means an instruction pursuant to which we will enter into a Spot or Forward Transaction for you only at an exchange rate nominated by you.
Rate means the foreign currency exchange rate that we quote you for a Transaction .
Spot Contract means a foreign exchange contract under which we agree to exchange money at an agreed rate within 48 hours of the contract being entered into.
Target Rate means the rate at which an Order is triggered, being the exchange rate nominated by you in your Order plus our Margin and shall be contingent on our ability to fill the Order with our own provider.
Transaction means a Spot Contract, a Forward Contract or an Order, and shall be taken to refer to a series of transactions pursuant to standing instructions given by you.
Websites means any websites owned by us including but not limited to:
CORPORATE CLIENT AGREEMENT.
1.1 Capacity - These terms and conditions apply to registered companies, registered associations, registered co-operatives or statutory bodies ("the Client" or "you") who are dealing with OzForex Pty Limited ABN 65 092 375 703 ("OzForex", "us" or "we") through any of our Websites.
1.2 Structure of this Agreement - This Agreement is a master agreement that applies to all Transactions that you subsequently enter into with us. The specific transactional details of each Transaction, including the currencies to be exchanged and the amount of the transaction, will be agreed separately when you book the Transactions; they will constitute separate agreements in their own right, but will incorporate these terms and conditions.
1.3 Other Documents - You acknowledge that you have been provided with copies of the following documents in accordance with, to the extent applicable, the requirements of the Corporations Act:
(i) Our Product Disclosure Statement ("PDS").
(ii) Our Financial Services Guide ("FSG").
(iii) Our Website Use Agreement.
(iv) Our Privacy Statement.
2.1 Foreign Exchange Services - We hold an Australian Financial Services Licence authorising us to provide foreign exchange products and services. We offer Spot Contracts, Forward Contracts and Options, the details and mechanics of which are explained in our PDS. You should read our PDS before signing this agreement so that you understand exactly how our service operates.
2.2 No Margin or Speculative Trading - We do not offer any form of margin or speculative trading facilities. When you enter into a Transaction, you must deliver to us the full amount of the funds you are transferring on or before the Delivery Date.
2.3 No Exchange Rate Set-Off - We will not agree to enter into any kind of set-off arrangement that would allow you to pay us only the amount of any loss, or for us to pay you any profit, that might be realised as the result of exchange rate movements on settlement of the Transaction.
2.4 No Financial Advice - We will not take into account your specific financial circumstances or needs when we enter into a Transaction with you. To the extent that we provide you with any advice, it will relate only to the mechanics of the transaction you are proposing to enter into or to publicly available information. You must obtain your own financial advice and make your own assessment as to whether our service is appropriate for your particular requirements. You must select the type and timing of each Transaction you enter into yourself.
2.5 Ownership of Funds - You may not enter into Transactions on behalf of third parties. You must be the owner of any funds that are the subject of a Transaction.
3.1 Authorised Signatories - You must appoint one or more Authorised Signatories (even if you have a sole director who has already signed the Agreement in the capacity of a director). An Authorised Signatory may have unlimited authority to give us Instructions on your behalf or you may specify the stages of a Transaction they are authorised to undertake. We will rely on Instructions received by the individual/s appointed by you as Authorised Signatories in this agreement until such time as you revoke or vary that authority by giving us 48 hours notice in writing. If you wish to change the Authorised Signatories, you may do so by completing a Change of Authorised Signatory Form or otherwise notifying us in writing.
3.2 Username and Password - We will issue each of your Authorised Signatories with a Username and Password in order that they may provide us with Instructions online, by telephone or by email, subject always to any limits on authorisation that you may have set in this agreement. We will accept any Instructions received pursuant to the use of the Username and Password without checking the identity of the user or their level of authorisation and you will at all times be bound by those Instructions.
4.1 Transaction Binding - If you wish to enter into a Transaction, you may do so by giving us Instructions online, by telephone or by email. The Transaction will be legally binding on you when we receive your Instructions in accordance with this paragraph 4 or paragraph 5.
4.2 Online Auto Confirm Transaction - If you enter into an Auto-Confirm Transaction online, the Transaction will be legally binding on you as soon as we receive your electronic Instructions. We will provide you with confirmation of the Transaction Details on the screen at the time you book the Transaction, but we will not provide you with any subsequent confirmation of any kind, unless you request it.
4.3 Online Booking Confirmation - If you book a Transaction online that is not an Auto-Confirm Transaction, we will attempt to contact you by telephone within 15 minutes of your online booking to confirm the Transaction details. The Transaction will be legally binding on you at the conclusion of the telephone call. If we cannot contact you by telephone on the number you have given to us within 15 minutes of your booking, we reserve the right to cancel the booking and not enter into the Transaction.
4.4 Email Booking - It you book a Transaction by email, the Transaction will be binding on you when we process your email. You acknowledge that, if you choose to book a Transaction by email, it may not be processed immediately. When we process your Instructions, we will send you an email headed "Deal Confirmation". The Deal Confirmation constitutes an error correction mechanism only. If there is any discrepancy between the Deal Confirmation and the details of the Transaction set out in your email, you must contact us within 24 hours of receipt of the Deal Confirmation, failing which the Transaction details in the Deal Confirmation will be deemed to be correct.
4.5 Telephone Booking - If you book a Transaction by telephone, the Transaction will be legally binding at the conclusion of the telephone call. We will send you an email headed "Deal Confirmation". The Deal Confirmation constitutes an error correction mechanism only. If there is any discrepancy between the Deal Confirmation and the details of the Transaction that have already been agreed in the telephone conversation, you must contact us within 24 hours of receipt of the Deal Confirmation, failing which the Transaction details in the Deal Confirmation will be deemed to be correct. In the event of any dispute, the recording or transcript of our telephone conversation may be used as evidence as to the terms of the agreement that was entered into.
4.6 Cancellation - Once a Transaction has become legally binding, you may not cancel the Transaction in any circumstances. You may only take action to correct any of the Transaction details set out in the Deal Confirmation if the Deal Confirmation does not reflect the transaction details that have already been agreed.
4.7 Out-of-Market Quotes - If we quote you a Rate that is clearly a mistake on our part ("Out-of-Market Quote") as the result of a technical or human error, it is not binding on us. You must notify us as soon as the mistake comes to your attention and we will requote the Rate as soon as possible.
4.8 Prompt Performance by You - You acknowledge that exchange rates can fluctuate rapidly, so the Rate we quote you for a particular Transaction is contingent on the prompt performance of your obligations. We reserve the right to requote the Rate if you do not provide us with requested information or funds on time.
5.1 Forward Contract Details - A Forward Contract can only be booked by telephone and will become legally binding as and from the time that the Transaction details are orally agreed between us in the telephone call. After the telephone call, we will send you a Deal Confirmation. The Deal Confirmation constitutes an error correction mechanism only; if you do not contact us within 24 hours of receipt of the Deal Confirmation, the Transaction details will be deemed to be correct. If you do not receive the Deal Confirmation, the Transaction is still legally binding and will be evidenced by the transcript of the telephone conversation in which it was booked.
5.2 Advance Payment - You acknowledge that we bear the risk that you might default on settlement of your Forward Contract and, to mitigate this settlement risk, we reserve the right to request that you make one or more Advance Payments in relation to all Forward Contracts. We may request an Advance Payment both at the time you book the Forward Contract and at any time prior to the Maturity Date. You acknowledge that the amount of any Advance Payments requested will be determined by us in our discretion and that we may request an Advance Payment even if we have entered into a credit limit arrangement with you.
5.3 Failure to Pay a Advance Payment - If we have asked you to make an Advance Payment, you must pay the amount we have requested on the date we have nominated. If you do not do so, we reserve the right to Close Out the Forward Contract in accordance with paragraph 9.
5.4 Change to the Maturity Date - You may ask us to bring forward the Maturity Date ("pre-delivery") or to extend the Maturity Date ("roll over") in relation to the whole or only part of your Forward Contract. You acknowledge that we may agree to such a request entirely at our discretion. If we agree, you acknowledge that the Rate will be adjusted to account for the timing of the new Delivery Date.
5.5 Settlement - You must transmit to our nominated account the full amount of the funds that are the subject of the Forward Contract, less any Advance Payment already paid, together with any service fees that we or any third party have requested, on or before the Maturity Date.
6.1 Spot Contract Payments - You must initiate payment into our nominated account of the full amount required to settle a Spot Contract on the day the Transaction becomes legally binding in accordance with paragraph 4. If we have not received the funds within 2 business days, we reserve the right to Close Out the Transaction in accordance with paragraph 9.
6.2 Forward Contract Payments - You must ensure that you pay into our account the full amount required to settle all Forward Contracts on or before the Maturity Date. If we have not received the funds by the Maturity Date (or any agreed change to the Maturity Date), we reserve the right to Close Out the Transaction in accordance with paragraph 9.
6.3 No Cash or Cheques - You acknowledge that we do not accept cash or cheques. You agree to make all payments to our account electronically and you acknowledge that we will transmit your funds by electronic means only.
6.4 Beneficiary Account - You must provide us with full details of your Beneficiary Account, including the full name and address of the account holder and the full name and address of the beneficiary bank, on or before the date that we nominate. If you fail to do so, we reserve the right to Close Out the Transaction in accordance with paragraph 9.
6.5 Beneficiary Account Number - We will rely solely on the account number you give us for your Beneficiary Account and will not check to ensure that the name provided by you accords with the account number you have given us.
6.6 Full Amount - All payments must be received by us in cleared funds and for the full amount being transferred, including any transaction fees that may be payable and any service fees that have been requested by us or any third party, before we will credit your Beneficiary Account. In the event that we agree to make a payment for you without having received the full amount, you acknowledge that we are not waiving our right to ask you for the full amount after the Transaction has been processed.
6.7 Funds Held by Us - You acknowledge and agree that we do not hold your funds on trust and will not put your funds into a separate bank account.
6.8 No Interest Paid - You acknowledge that we will not pay to you any interest on any funds held by us whether by way of Advance Payment or otherwise.
7.1 Option Agreement - Options may be entered into only by telephone. The Option Agreement will become legally binding as and from the time that the Option Transaction details are orally agreed between us in the telephone call. After the telephone call, we will send you an Option Agreement Confirmation. The Option Agreement Confirmation constitutes an error correction mechanism only; if you do not contact us within 24 hours of receipt of the Option Agreement Confirmation, the details of the Option Agreement will be deemed to be correct. If you do not receive the Option Agreement Confirmation, the Transaction is still legally binding and will be evidenced by the transcript of the telephone conversation in which it was booked.
7.2 Payment of Premium - The Premium agreed to in the Option Agreement must be paid within 2 Business Days of the Option being entered into in accordance with clause 7.1.
7.3 Non Payment of Premium - In the event that you fail to pay the Premium in accordance with clause 7.2, we reserve the right to terminate the Option Agreement upon 24 hours oral or written notice. In the event that we do terminate the Option Agreement, the Premium remains payable by you as a debt.
7.4 Premium Non-Refundable - You acknowledge and agree that the Premium is a separate, non-refundable fee. It does not relate to the underlying foreign exchange transaction that will be entered into if the Option is Exercised and will not be applied in reduction of the settlement sum payable under any such foreign exchange transaction.
7.5 Exercise of Option - Should you decide to exercise the Option, you must notify us of your election to do so either orally by telephone or in writing by email not later than midday (12.00pm) on the Expiry Date.
7.6 Consequences of Exercising the Option - You acknowledge that, upon exercise of the Option, you will automatically have entered into the Spot Contract detailed in the Option Agreement Confirmation and will be bound by the terms and conditions of this Agreement that apply to such Spot Contract. In particular, you must immediately provide us with details of your Beneficiary Account and deliver to us in full the funds you are transferring within 48 hours of Exercising the Option.
7.7 Expiry - In the event that no notification is received by OzForex by midday (12.00pm) on the Expiry Date, the Option will expire at that time.
8.1 Legally Binding - You may enter into an Order online, by telephone or by email. Subject to your right to cancel the Order in accordance with clause 8.2, the Order will become binding as and from the time that your Instructions are received by us. After we receive your Instructions, we will send you an Order Confirmation. The Order Confirmation constitutes an error correction mechanism only; if you do not contact us immediately on receipt of the Order Confirmation, the Transaction details will be deemed to be correct.
8.2 Cancellation of Orders by Telephone Only - You may cancel an Order at any time before the Target Rate is reached by giving us notice by telephone. You may not cancel an Order after the Target Rate has been reached, whether or not we have notified you that the Target Rate has been reached. When the Target Rate is reached, you are legally bound by the Transaction.
8.3 Target Rate - The Target Rate will be deemed to have been reached only when the exchange rate nominated in your Order has been filled with our provider. This will occur when the rate you have nominated has been exceeded by an amount that includes our Margin. You may find that, in some cases, the exchange rate spikes with the result that the exchange rate you have nominated in your Order has been reached but has changed before we are able to fill the Order with our provider; for the avoidance of doubt, we will not fill your Order in those circumstances.
8.4 Payment - We will endeavour to notify you by telephone or email as soon as possible on the Business Day or on the next Business Day after the Target Rate has been reached. As soon as you receive our notification, you must take action to ensure that the funds reach our account by the Delivery Date. If we do not receive the funds in time, we reserve our right to Close Out the Transaction in accordance with paragraph 9.
9.1 Closing Out Transactions We may refuse to perform a Transaction or to Close Out a particular Transaction and all current Transactions that you have with us, without notice to you:
(i) if you fail to make any payment when it is due, including the payment of any Advance Payment that has been requested by us;
(ii) if you fail to provide any material information we have requested;
(iii) any information you have provided to us or any warranty you have given to us is or becomes, in our opinion, materially inaccurate, incorrect or misleading;
(iv) on the occurrence of an Insolvency Event;
(v) if the performance of our obligations under this Agreement become illegal;
(vi) if a serious dispute has arisen between us; ou.
(vii) if you breach a material term of this Agreement or of any Transaction.
9.2 Consequences of Closing Out - When we Close Out any or all of the Transactions that you have entered into, we buy back the currency that we have bought for you when you entered into the Transaction at prevailing market rates chosen by us in good faith. If the value of the currency you have asked us to exchange has strengthened, a loss will be incurred on the Transaction and you will be liable to pay us the amount of that loss, together with any expenses, premiums, commissions or other fees incurred by us.
9.3 No Payment of Profit - We will not pay you any profit arising from Closing Out a Transaction in any circumstances.
9.4 Payment of Loss - You acknowledge that the amount of any loss realised on the Closing Out of a Transaction is a debt payable by you and agree that we may immediately deduct the total amount of any loss (together with any expenses, premiums, commissions or other fees) from any funds we hold in relation to any Transaction whether in the form of an Advance Payment or otherwise. If the amount we are seeking to recover exceeds the amount of any Advance Payment or other funds held by us, you agree to pay the balance within 7 days of being notified by us of the total amount due.
9.5 Interest - You agree that we may charge you interest on any sum that remains payable to us after we Close Out any or all of your Transactions at a rate of 2% per annum over the base rate of the Reserve Bank of Australia (or of such monetary authority as may replace it). Interest will accrue and will be calculated daily and be compounded monthly from the date payment was due until the date full payment is made by you.
9.6 Default Notification - You must notify us immediately if you become aware of any event referred to in Clause 9.1 above.
9.7 Notice of Monies Due - If we Close Out a Transaction, we will send you a written statement explaining the amount of any sums that may be payable to us and the amount of any sums being withheld by us.
10 Anti-Money Laundering and Counter-Terrorism Financing ("AML/CTF")
10.1 AML/CTF Compliance - You undertake that you will not knowingly do anything to put us in breach of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, rules and other subordinate instruments (AML/CTF Laws). You undertake to notify us if you become aware of anything that would put us in breach of AML/CTF Laws.
10.2 Provision of Information - If requested, you undertake to provide additional information and assistance and comply with all reasonable requests to facilitate our compliance with AML/CTF Laws in Australia or an equivalent overseas jurisdiction.
10.3 No Grounds for Suspicion - You undertake that you are not aware and have no reason to suspect that:
(i) the money you are transferring is derived from or related to money laundering, terrorism financing or similar activities (Illegal Activities); e.
(ii) the money you are transferring will be used to finance, or in connection with, Illegal Activities.
10.4 Consent to Collection of Information by Us - We are subject to AML/CTF Laws. You consent to us disclosing in connection with AML/CTF Laws any of your Personal Information (as defined in the Privacy Act 1988 (Cth)) we may have.
10.5 Freezing or Blocking Transfer of Funds - In certain circumstances, we may be obliged to freeze or block an account where it is used in connection with Illegal Activities or suspected Illegal Activities. Freezing or blocking can arise as a result of the account monitoring that is required by AML/CTF Laws. If this occurs, we are not liable to you for any consequences or losses whatsoever and you agree to indemnify us if we are found liable to a third party in connection with the freezing or blocking of your account.
10.6 Right to Refuse to Provide Our Service - If You fail to provide Us with any information that we are required to collect under the AML/CTF Laws, we retain the right, at any time, to refuse, in our sole discretion, to provide the service.
11.1 Disputes Policy - If you have a problem with our service, you should initially bring your complaint to our attention so that we can deal with it in accordance with our internal disputes policy. O nosso agente de reclamações tentará resolver a disputa a sua satisfação o mais rápido possível.
11.2 Financial Ombudsman Service - If the dispute cannot be resolved under our internal disputes policy, you may then, if you are a Retail Client, formally submit the dispute to the office of the Financial Ombudsman's Service ("FOS") for determination in accordance with its rules.
11.3 Arbitration - If your dispute does not fall within the rules of the FOS, you may submit the dispute to arbitration to be determined by the Arbitrators and Mediators of Australia Expedited Commercial Arbitration Rules, and to the extent permitted under those rules, the Arbitrator will be a person recommended by the New South Wales Chapter of the Institute of Arbitrators and Mediators of Australia. You agree to accept the determination of the arbitrator.
11.4 Legal Action - Nothing in this paragraph prevents either of us from approaching a court either for an urgent injunction or to appeal the decision of an arbitrator and nothing prevents us from taking immediate legal action to recover any amounts that you may owe us as the result of Closing Out a Transaction/s under paragraph 9.
12 Limitation of Liability.
12.1 No Liability for Delays - You acknowledge that delays in the transmission and receipt of payments may occur. In particular, you acknowledge that we operate an online dealing platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our service also involves the use of intermediaries who are outside our control. Accordingly, while we do everything in our power to ensure the timely transmission of funds, we cannot guarantee that transfers of funds will always be made on time and cannot accept any liability to you for any loss suffered by you as a result of any delays in the transmission of funds.
12.2 Liability Limited - We do not in any circumstances assume liability to you in excess of the amount of money you have actually paid to us in relation to any particular Transaction. We will not be liable to you for any form of consequential damages or loss that you may suffer as a result of:
(i) delays in the transfer of your funds, or.
(ii) our refusal at any time to transfer your funds.
Without in any way limiting the effect of this paragraph or any other paragraph of this agreement, "consequential damages" shall be taken to include damages arising from:
(i) loss of business,
(ii) loss of opportunity to realise a gain as a result of foreign exchange fluctuations;
(iii) loss of any other opportunity, or.
(iii) loss of interest on funds.
For the avoidance of doubt and without limiting any other provision of this Agreement:
(a) if your funds are sent to the wrong account or otherwise fail to reach your Beneficiary Account as the result of a mistake made by us, we will credit your Beneficiary Account in the full amount of the funds you expect to receive (subject always to your obligations under clause 7.2), but that shall be the full extent of our liability to you;
(b) if we Close Out or refuse to process one or more of your Transactions for any reason, we shall refund to you any funds that we hold on your behalf by way of Advance Payment or otherwise, but that shall be the full extent of our liability to you.
13 Warranties and Indemnities.
13.1 Your Warranties - You agree that the following statements are true and accurate, and you acknowledge that we may refuse to process, or Close Out, a Transaction if we find at any stage that they are not true and accurate:
(i) you are incorporated and/or registered and have full authority to enter into this Agreement and any Transaction/s;
(ii) you are the owner of the money being transferred;
(iii) you will inform us if you are acting as:
(a) a corporate trustee of a trust; ou.
(b) a corporate partner of a partnership;
(iv) if you are acting as a corporate trustee of a trust, you are properly authorised to enter into this Agreement and any Transactions in accordance with the terms of the relevant trust deed;
(v) you have a valid commercial reason for entering into each Transaction and will not enter into any Transaction for speculative purposes; e.
(vi) in making a decision to enter into a Transaction, you will not rely on any market-related information that may be provided from time to time by us on our website or by our employees or consultants.
13.2 Your Indemnity - You agree to indemnify us for any costs, expenses or fees we may incur as a result of your failure to perform your obligations under this Agreement, whether they arise under paragraph 9 or in some other way. This includes any legal costs, on a solicitor and own client basis, that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any fees, costs, duties and taxes charged by third parties in relation to the Transactions you enter into, including fees charged by your beneficiary bank, whether or not those fees or charges were notified to you in advance.
In this paragraph 14, "you" means any Authorised Representative.
14.1 Personal Information of Authorised Representatives - You acknowledge that, in order to provide our service to the Client, we must collect your personal information. The Client warrants that it has given you a copy of this paragraph 14. If you refuse or fail to provide any requested information, we may not be able to process any Transaction/s for the Client.
14.2 Contact Us - If you have any questions about the collection and use of your personal information, you may contact our Compliance Officer on +612 8667 8090 or at compliance@ozforex. au.
14.3 Access to your Personal Information - You may obtain access to most personal information we hold about you by contacting our Compliance Officer. Sometimes there may be a reason why access will not be possible. If that is the case, you will be told why.
14.4 Purpose of Collection - We collect your personal information in order to provide our products and services to the Client and to satisfy our regulatory obligations under the AML/CTF legislation referred to in paragraph 10.
14.5 Organisations who may receive your Information - We may provide your personal information to our intermediary bankers and to any government regulatory bodies that normally require it or may request it. We may also provide your information to any partners, agents or intermediaries who are a necessary part of the provision of our products and services.
14.6 Information Correct and Up to Date - You must ensure that all information you give to us is accurate and up-to-date at all times. You must tell us if any details change as soon as practicable.
14.7 Protection of Information - We collect and store all information electronically and take all reasonable steps to protect information from unauthorised access, but we cannot accept liability for unauthorised access or use of information.
14.8 Retention of Information - Any information collected by us, including telephone recordings or transcripts, may be kept or destroyed in accordance with our information retention policy.
14.9 Recording Phone Conversations - You consent to the electronic recording of all telephone conversations that take place between us without an automatic warning tone or warning message being given and you agree that we may use the recordings as evidence in any dispute or anticipated dispute between us.
14.10 Electronic Databases - You acknowledge and agree that we may access any electronic databases necessary to assist us to identify you and to assess your credit worthiness.
15.1 Your Mistake - If your funds are sent to the wrong account as the result of a mistake made by you, and we have acted in accordance with your Instructions, we will be under no obligation either to recover the funds or to resend the funds to the correct Beneficiary Account. You will need to book a new Transaction.
15.2 Our Mistake - If your funds are sent to the wrong account as the result of a mistake made by us, we will take urgent action at our own expense to recover those funds, provided that you take immediate action to assist us to recover any such funds if the mistaken beneficiary is related to you or associated with you in some way.
16.1 Notices - Where notice in writing is required under this agreement, it may be sent by fax, post or email. Proof of posting will be proof of receipt; in the case of facsimile or email on the day of dispatch, in the case of delivery by post 48 hours from the date of posting. Documents shall be sent to the last known postal address, email address or fax number you have given to us. If they change, you must notify us as soon as possible.
16.2 Modification of this Agreement - We may alter some of the terms of this agreement by posting the new terms on our website. This will not affect any rights or obligations you already have, but you will be bound by the new terms when you enter into subsequent Transactions.
16.3 Governing Law - This agreement shall be interpreted in accordance with the laws of New South Wales, Australia and you submit to the jurisdiction of the courts of New South Wales, Australia.
Advance Payment means a payment of part of the sum that is due us on the Maturity Date.
Authorise means authorise the stage of a Transaction when we transmit your funds from our account to your to your nominated beneficiary account.
Authorised Representative means an individual who is a director or officer authorised to execute this Agreement or an Authorised Signatory.
Authorised Signatory means an individual appointed and authorised by you to provide Instructions to us on your behalf.
Auto-Confirm Transaction means a Transaction that has been booked online and has been processed by us automatically with no telephone call or other communication being entered into.
Beneficiary Account means the account to which you are sending your funds.
Booking means booking a Transaction by providing us with all of the relevant Transaction details.
Business Day means a day on which we are open for business which shall not include Saturday and Sunday, New Year’s Day, Christmas Day, Boxing Day, but will include Good Friday and Easter Monday.
Close Out means reversing a Transaction in the circumstances set out in Clause 9 or otherwise pursuant to this Agreement.
Deal Confirmation means a written communication, however described, provided by us confirming the details of any Transaction that you have booked by telephone, email or online, which shall be an error correction mechanism only.
Delivery Date means the date on which we have requested that you deliver your funds to our account for transmission.
Exercise means exercise or take up an Option.
Expiry Date means the date on which an Option must be Exercised, failing which it will expire.
Forward Contract means a foreign exchange contract under which we agree to exchange money at an agreed exchange rate and at an agreed time which is between 48 hours and 12 months from the time of the contract being entered into.
(a) a meeting has been convened, resolution proposed, petition presented or order made for the winding up of the company;
(b) a receiver, receiver and manager, provisional liquidator, liquidator or other officer of the court has been appointed in relation to the company or all or any asset the company;
(c) a mortgagee or chargee has taken, attempted or indicated an intention to exercise its rights under any security under which the company is the mortgagor or chargor;
(d) the company has become insolvent within the meaning of section 95A of the Corporations Act 2001 (Cth);
(e) the company has stopped paying its debts as and when they fall due; ou.
(f) the company is subject to voluntary administration under Part 5.3A of the Corporations Act 2001 (Cth).
Instructions means a request made by you to enter into a Transaction and shall be taken to include any information, communications or documents incidental to or relating to a Transaction whether we process the Transaction or not.
Margin means the difference between the retail exchange rate we quote to you and the whole exchange rate we obtain from our provider.
Maturity Date means, in relation to a Forward Contract, the date on which the currency exchange is to be made by us and includes any agreed variation to the original date, being either an earlier or a later date.
Option or Option Agreement means an agreement pursuant to which you have the right but not the obligation to enter into a specified foreign currency transaction on the Expiry Date.
Option Agreement Confirmation means the written notification that we send you after you enter into an Option Agreement confirming the details of the agreement we have reached by telephone.
Order Confirmation means the notification we send you confirming the details of the Order you have entered into with us.
Order means an instruction pursuant to which we will enter into a Spot or Forward Transaction for you only at an exchange rate nominated by you.
OzForex means OzForex Pty Ltd (ACN: 092 375 703) whose principal trading address is Level 9, 10 Bridge Street, Sydney, NSW, 2000, Australia.
Payment means payment by you to us of funds for transmission.
Premium means the fee non-refundable fee payable under the Option Agreement.
Rate means the foreign currency exchange rate that we quote you for a Transaction .
Retail Client has the meaning given in s761G of the Corporations Act 2001 (Cth) .
Spot Contract means a foreign exchange contract under which we agree to exchange money at an agreed rate within 48 hours of the contract being entered into.
Target Rate means the rate at which an Order is triggered, being the exchange rate nominated by you in your Order plus our Margin and shall be contingent on our ability to fill the Order with our own provider.
Transaction means a Spot Contract, a Forward Contract or an Order, and shall be taken to refer to a series of transactions pursuant to standing instructions given by you.
View Deals means viewing all pending and completed transactions on our website.
Websites means any websites owned by us including but not limited to:
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O serviço ING DIRECT International Transfers ("IT") é fornecido pela OzForex Limited, ABN 65 092-375-703, (negociando como "OFX") da Australian Financial Services License No. 226484. Qualquer referência nesta página para & quot; ING DIRECT International Transfers "," nós "," nós ", ou" nosso " é uma referência ao OFX.